Refunding a subscription
To begin the refund process, click on Community from the admin tab. Sea...
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Can I filter users by multiple entitlements?
At this time you can only filter users by one entitlement at a time. 
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Community Overview
The Community Dashboard is where all logged in users will appear. In the...
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Filtering users by entitlement
Logged in users, including users with access to entitlements, can be fou...
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Exporting user lists
Logged in users, including users with access to entitlements, can be fou...
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Granting an entitlement
Granting a user an entitlement is done via the Community Dashboard.  Cli...
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Removing an entitlement
Removing a user's entitlement is done via the Community Dashboard.  Clic...
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Refunding a single ticket
To begin the refund process, click on Community from the admin tab.  Se...
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What does "service" mean?
  The Service indicates the login method the user went through to gain a...
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What is the difference between "users with entitlement" and "users who purchased entitlement"?
Users with Entitlement includes users who have been granted access to th...
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How can I tell who used an access code and who purchased a ticket?
Within a user's profile, you can see the Method of access to the entitle...
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Can I see which access codes were used?
You cannot currently export a list of used codes associated with a speci...
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Can I search for an access code?
At this time you cannot search for an access code.  We plan to add this ...
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