Channels & Video
Settings & Technical
How to Grant Access to a Ticket or Subscription
Learn how to grant access to a ticket or subscription for a specific user.
Granting a user access to a ticket or subscription is done via the Community dashboard.
- Open "Community" from your admin navigation bar to get started.
- Search for the user by name, username, or email
- Click "View Profile" next to the desired user
- Next to Tickets or Subscriptions click "Grant ticket or subscription."
- Next to the desired Ticket or Subscription, click Grant
- Note: You can only grant access to one ticket or subscription at a time
The user will now have access and the Method will state "Manually granted".