Learn how to get paid from your ticket and subscription sales on Maestro.
Any balance owed to you by Maestro for tickets, subscriptions, or tips is issued via Stripe and deposited directly into your bank account.
How to Connect Your Stripe Account
Connect Your Stripe Account
All Maestro clients are required to connect a Stripe account. It is important to note that payouts will not be issued unless there is a valid Stripe account attached to your Maestro Instance. If you do not currently have a Stripe account, you can create one for free HERE.
To connect a Stripe account to your Maestro Instance, please login to your Maestro Site as an admin. Then, from the Admin Bar on the left hand side of the window, click "Site Settings"
Then, choose "Billing"
With the billing tab open, scroll to the bottom of the tab and find the section marked "Payout Method", then click the "Connect with Stripe" button.
1099-MISC and Credit Card Retainer Information
A 1099-MISC will be issued to all users in the United States at the end of the financial year via Stripe.
A 5% retainer on credit card receipts will be held for 60 days by Maestro for any event refunds and chargebacks that might occur. After the 60-day period, any balance not used will be transferred to the connected bank account.
Payouts from Tickets
Any balance for ticketed events will be paid automatically to you via direct transfer to your connected Stripe account three days after the event date that is attached to the ticket SKU.
PLEASE NOTE: When you create a ticket, you are required to select an Event Date. This is the date our system uses to automatically initiate a payout.
Payouts from Subscriptions
Balances from Subscriptions are paid out monthly on the 3rd of the month.
Tickets and subscriptions are subject to a 15% non-refundable service fee that is passed on to your end users.
Payouts from Tips
Amounts due to you by Maestro from tipping are paid out upon receipt.
Tips are subject to a revenue share with Maestro based on your plan type:
Start Plans are subject to a 20% revenue share.
Growth Plans are subject to a 15% revenue share.
Scale Plans and above* are subject to a 10% revenue share.
*Custom Plans may be subject to a different revenue share than listed above.
For more information, please see our Pricing Page.
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