How to Refund a Single Ticket

Learn how to refund a single ticket on Maestro.

Here is how to refund a single ticket on Maestro:

  1. Click on "Community" from the admin navigation bar.
  2. Search for the user by Name, Username, or Email 
  3. Next to the desired user, click "View Profile"
  4. Under the "Tickets" section, find the ticket in question 
  5. Click the "Refund" button under "Actions"
  6. Confirm the refund amount (Note: You can refund the full amount or edit this field for a partial refund)
  7. Select the reason 
  8. Add a description (optional) 
  9. Click "Refund"