How to Customize Your Paywall Receipt

Learn how to customize your paywall receipt on Maestro.

When a user purchases a ticket or subscription by creating a paywall on your site, they'll receive a receipt confirming their purchase.

You can customize the receipt to:

1. Showcase your company name and logo
2. Add "Access Instructions" help text (Note: 200 character limit; This is helpful for providing concise directions to your viewers on how they will access the stream)
3. Add a support email (which is required in order to enable your paywall) so your viewers can contact you in case of any difficulties
4. Add an external link for additional information or marketing purposes

Customize your Paywall Receipt:

1. Navigate to your "Site Settings" section in the Admin navigation bar.
   
   
   
   
2. Select "Receipts"
   
   
3. The customer profile settings modal will open.
   
   
   
   Customize the following:
   
   • Add your "Customer Name" (your publicly facing business or event name)
   • Add a "Customer Logo" (max size: 200x200)
   • Add access instructions (specific instructions for access to your event or site, for example, "You don't need an access code, just log back into the concert/event when it starts."
4. Support Contact Settings
   1. Add a "Support Email" (required)
   2. Optionally add a "Support website/link" to direct users to a specific webpage for FAQs, assistance, etc.
   
   

Important Note: If you are paying for Maestro Viewer Support, these fields are not required. Additionally, you will not be able to use "maestro.io" domain names in these fields unless you are paying for Maestro Viewer Support.

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